Description: Although discovery and
corporate communications have been dominated by email, the
emergence of Unified Messaging Systems deserves consideration when
evaluating metrics of discovery. "Unified Messaging (or UM) is the
integration of different streams of communication (e-mail, SMS,
Fax, voice, video, etc.) into a single, or, unified 'message
store', accessible from a variety of different devices. Unified
messaging is a subset of a fully integrated Unified communications
system."
http://en.wikipedia.org/wiki/Unified_messaging.
Metric: The metric here is the time
and effort required to identify potentially relevant systems,
define relevance criteria specific to the search/retrieval
capabilities and extract potential volume/counts of ESI. This may
require purely IT and attorney time, but many systems may require
outside search technology to effect a diligent
effort.
